Pass guarantee and refund policy

If you study with ReadyForCNA and don't pass your CNA written exam, you can choose either a full refund or 60 more days of access for free so you can prepare for your retake. This page explains what you need to qualify and how to ask.

Who qualifies

You qualify for the guarantee if all of these are true:

1. You bought your pass before the date you took the exam.
2. You finished at least 2 full mock exams on ReadyForCNA before your exam date. We check this from your account history, so you don't need to send anything for this step.
3. You send us your official result showing you did not pass (a screenshot or PDF of your score report is fine).
4. You ask within 30 days after your exam date.
5. You haven't used the guarantee before. It can be used once per person, which we check by email address and payment card.

What you get

• Full refund: we refund the full amount you paid, back to your original payment method. Your paid access ends when the refund is issued. Your progress history stays in your account on the free tier.
• Free extension: we add 60 days of full access to your account at no cost, so you can keep practicing for your retake. Nothing is charged.

You choose one. If you take the extension, you can't later claim a refund for the same purchase.

How to ask

Email support@readyforcna.com from the email address on your account. Include your exam date, your state, the exam format (NNAAP (Credentia), Prometric, D&S Headmaster), your score report, and whether you want a refund or an extension. Once accounts are live, you'll also be able to submit a request from your account page, which shows whether you meet each condition before you send it.

We aim to decide within 3 business days. If we approve a refund, your bank or card issuer usually shows it within 5 to 10 business days. If we decline, we'll tell you which condition wasn't met.

Your score report

We use your score report only to check your claim. It's stored privately and deleted 90 days after we decide. See our privacy policy for details.

Other refunds

Outside the guarantee, we don't offer refunds as a rule, but we look at every request. If you were charged by mistake, charged twice, or had a technical problem that kept you from using the service, email us and we'll make it right.

No subscriptions

Every purchase is a single one-time payment for a fixed access period. We never renew automatically and never charge your card again without you starting a new purchase.

Chargebacks

Please contact us before disputing a charge with your bank. We can usually resolve it faster. If a charge is disputed, paid access is paused while the dispute is open.